FAQ

FREQUENTLY ASKED QUESTIONS

Hours:  We are available Saturdays. 10 – 4 to discuss your preservation needs and possibly help you with purchases.  

To Place an Order:

Email us through our Contact Us page with your request.  Be sure to include quantity desired and all pertinent  information.  Include sizes, material, finish and a photo of your piece or situation if applicable.

To Contact Skip:

When shopping for plumbing fixtures you need to talk to Skip.  You can email him for an appointment. (He is usually not available without one.)

To Receive an Order:

Once we have confirmed that your order is ready, you may pick it up on Saturday between 10:00am and 4:00pm at 2600 Foothill Blvd. in Pasadena, CA, or we will ship it to you.

Shipping and Handling:

USPS Priority flat rate small box        8 5/8″ x 5 3/8″ x 2″     $7.00

USPS Priority flat rate medium box   11″ x 8 1/2″ x 5 1/2″    $13.00

USPS Priority flat rate large box        12″ x 12″ x  5 1/2″      $14.50

Fed EX                                                          Price varies with size and speed of delivery

Payment:

We accept checks and cash only.  Make checks payable to Architectural Detail.  In California, please add current sales tax rate of 9%.

Be sure to verify that you have ordered exactly what you want. NO RETURNS!

Merchandise & Showroom:

We mostly sell originals and much of our stock is rare or one-of-a-kind.  We do not have a showroom. We ask that you tell us exactly what you’re looking for so that we can identify it from our large inventory of authentic fixtures, materials and hardware.  We may press you for specifics to make sure it’s appropriate to your project. That means you can have confidence you’ve bought exactly the right thing.